Waterscape Creations, Inc.
Shipping and Return Policy

Shipping and Return Policy

Damage during Shipment: Customers of Waterscape Creations, Inc. are responsible for inspection of their merchandise when they receive it. If there is obvious damage to the carton, check the contents before you accept them. If there is damage, notify the delivery service and file a claim. Keep the damaged shipping carton and contents so as to show the shipping service. If you are not present at the time of delivery, immediately inspect the contents as soon as possible and notify the shipping service if there is a problem. If you are told by the shipping service to contact us, we will need a claim number or equivalent in order to help you resolve the matter as efficiently as possible.

Missing Shipment: In your shipment does not arrive, please call us so we can follow-up with the shipping service. If they have documentation that your shipment was delivered to you, Waterscape Creations, Inc. will not be responsible for missing shipments. If you provide us with the wrong shipping address, Waterscape Creations, Inc. will not be held liable for a delivery to the wrong address. Once the shipment leaves the distribution warehouse, the risk and ownership of the merchandise being shipped belongs to you the customer. If you would like to have your shipment insured against damage or loss, call us before your order is complete.

Shipping Exceptions: Because we do not charge for shipping in the United States, all return shipping charges, reshipping for order replacement or exchanges, are the responsibility of the customer. To accept return shipments, all merchandise over $10.00 must be insured.

Returns: All returns must be approved in advance by Waterscape Creations, Inc. There will be a 20% restocking fee for all “In Stock” items that are returned in “like new” condition. “Special Order” items are not accepted for returns and are considered a final sale. All returnable items must be in their original carton (box) and packing with all paper work with the items in their original “new” condition. Refunds or Credits will only be issued after all return contents have been inspected. If the return is rejected, the customer must pay the shipping charges to have the merchandise returned to them. As stated above, all return shipments are the responsibility of the customer, and there will be no refund made for shipping costs on returned merchandise.

Returns on UV Units & Lamps: Waterscape Creations, Inc. does not accept back any UV lamps that have been delivered and signed for. In the event that the box has been damaged, do not accept the merchandise, or if you were not home at the time the merchandise was left, see the above “Damage during Shipment” clause and file a claim immediately. UV lamps are well packaged in a way that they cannot be broken without obvious damage to the outside of the box. UV light units will be treated as the above “Returns” clause specifies and inspected.

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